Technical Support Specialist

⚲Philippines-based | Full-time and Remote

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Job Description

Does this sound like you?

  • You love solving problems and helping people get their tech working.

  • You’re curious about how systems connect and want to learn how technology keeps a business running smoothly.

  • You’re not just looking for a job, you want to start a career where you can grow, learn, and make an impact.

If you’re nodding your head, this might be your dream role.

Job Requirements

Who you are

  • You bring curiosity, enthusiasm, and a love of problem-solving to everything you do.

  • You enjoy using technology and figuring out how things work.

  • You communicate clearly and can explain technical things simply.

  • You’re a team player who enjoys helping others.

  • You are committed to your own development and have a growth mindset 

  • You’re resilient: When faced with a problem you don't give up, you roll up your sleeves and find a solution.

What you’ll bring

  • A strong interest in IT systems and cloud tools (like Microsoft 365 and HubSpot).

  • Willingness to learn about automation, data connections, and integrations.

  • A positive attitude and desire to grow in a technical support role.

  • No prior experience needed, training and support will be provided.

Job Responsibilities

What you’ll do

  • Help staff with basic IT issues like email access, password resets, and software or network problems.

  • Manage user accounts and settings to keep things running smoothly.

  • Help maintain and update company SharePoint sites, manage permissions, and support our internal document system.

  • Learn how to connect HubSpot with other systems to keep data organised and up to date.

  • Support the setup, updates, and monitoring of internal systems and tools.

  • Spot small issues and work with the team to find solutions and improve how things work.

  • Collaborate with different teams to make sure everyone’s tech tools are working the way they should.

Job Benefits

What you’ll get (the benefits)

  • A down to earth, supportive team that loves to learn and have fun.

  • A fully remote role with the flexibility to work how and where you do your best.

  • A career path in technology, with training and mentorship from experienced systems specialists.

  • Real growth opportunities: we’re expanding fast, and your role will grow with us.

  • A workplace that values curiosity, initiative, and teamwork.

About Skye

At Skye, we help people protect what matters most by providing simple and affordable insurance advice. We’re a growing, fully remote team with 60+ people across Australia and the Philippines.

Our goal is bold but clear: by 2027 we aim to be the No.1 Personal Insurance Adviser in Australia and we know we need great people and great systems to get us there.

If this sounds like you, don’t wait, apply now and kickstart your IT career with Skye.